Gate Blue V and Crown Merchant Service Rules

In order to improve user experience in Gate's P2P trading section, encourage and maintain trust between regular users and merchants, and also promote a safe, credible, smooth and friendly trading experience for all users, Gate gives a verified badge to merchants with a good trading history and reputation. Qualified merchants will be displayed with the "Blue V" or "Crown" badge on order lists to indicate that they are recommended and recognized by Gate.

1. Verified merchant requirements and rights

Merchants can go to the merchant recruitment page to inquire about merchant privileges, application requirements, and submission process: https://www.gate.com/p2p/merchant

If any of the following occurs, a merchant will be disqualified and lose the verified badge:

1. The merchant gets 7 warnings within 30 days.
2. The merchant does not cooperate with customer service agents to process orders or deliberately delays the processing of orders.
3. The merchant contacts users through other channels outside Gate to charge extra fees.
4. The merchant posts advertisements in group chats and spreads false information about Gate.
5. The merchant verbally abuses, threatens other Gate users, or has other aggressive behaviors.

2. Rules for Verified Merchants

Merchants should always respond to requests in a timely fashion and offer good service to regular users. Merchants must never perform any kind of malicious or fraudulent acts or arbitrarily cancel orders. Good merchants should always ensure fast payment, fast release, high satisfaction rate, low cancellation rate and high completion rate.

1. Be responsible for your own orders, confirm the price and quantity of each order before posting them. When you must leave your operating device, please go offline or cancel the order in time. When re-posting an order, please check the current market price.
2. Please familiarize yourself with the regulations of various payment methods to be able to efficiently complete orders within the valid time.
3. When collecting money as a seller, please check the amount and KYC information in a timely manner, and release coins quickly. When paying as a buyer, please complete the transfer in time.
4. Feel free to contact customer service or file a complaint at any time when there is a problem or conflict.
5. Have a good sense of service. Always respond to requests in a timely, polite manner.

3. Inspections on Verified Merchants

Gate conducts inspections from time to time. If a verified merchant is found to violate the above rules, or users' complaints about a merchant's poor service, malicious or fraudulent behaviors are found to be valid, or when a user's card gets frozen due to a merchant's fault, Gate has the right to immediately remove the merchant's verified badge.

4. Interest Protection Scheme for Frozen Funds in OTC Trading

Gate OTC P2P trading platform conducts the most strict KYC and deposit and withdrawal verification. Its "T+1" withdrawal scheme effectively helps block the inflow of illegal funds. As the first OTC platform in this industry to implement T+1, Gate provides users with maximum funds security.

Notably, some merchants may be trading on multiple platforms and might bring risks of other platforms to Gate. To further improve users' P2P trading experience on Gate OTC, we will provide an interest protection scheme in case of funds getting frozen. If OTC users' (not merchants') bank accounts are temporarily frozen during OTC trading on Gate, we will provide 5% annual interest for up to 180 days and 10,000CNY per person for eligible orders as a protection plan. Details of the interest protection scheme:

1. Only targets ordinary Gate OTC users with a verified badge merchant as counterparty, excluding traders and merchants who conduct fiat currency transactions frequently.
2. Only targets users whose funds are frozen for half a year or more, excluding those whose accounts are unfrozen automatically after 3-7 days;
3. Users will need to have judicial authorities prove that their receiving accounts are frozen caused by merchants paying the user; or the judicial authority issues a writ to Gate for viewing order details.
4. The user's receiving account has been frozen for nearly 3 months, and the user is only conducting transactions on Gate's P2P platform, so that the possibility that the user's account is frozen caused by trading on other platforms can be ruled out;
5. Gate has verified that the payment account of the merchant was frozen by the same judicial authority, or other circumstances that can prove that the user's receiving account has been frozen for half a year or more caused by a Gate merchant paying actions.

For users meeting the above criteria, they can submit an application for interest protection for the period while the account is frozen. To apply, the user will need to provide the unfreezing evidence issued by the judicial authority or bank after the account is unfrozen.

5. Important Notice

1. These rules shall take effect from the date they are released and will be revised from time to time. The revised rules shall take effect from the date they are released after being revised;
2. If you do not agree with the above rules and the revised rules, please stop using the relevant services further;
3. If you continue to use the relevant services, it is deemed that you fully understand and accept these rules and the revised rules;
4. Gate reserves the right to final interpretation of these rules.

6. Special Statement

Gate provides the "Blue V" and "Crown" merchant verification for P2P trading based on the merchants' KYC, asset review, historical transaction and user satisfaction rate. It does not mean that Gate has credited or endorsed the credibility of merchants, nor represent any relationship or partnership between Gate and merchants. Gate will arbitrate and mediate in users' complaints, but will not participate or intervene in transactions and legal disputes between the counterparties of OTC trading. Gate promises to make independent, neutral, and impartial judgments in accordance with these rules. However, as Gate is not a judicial institution and will not solve judicial disputes, we do not promise to assume any responsibility for the objectivity of the results of solving the disputes.