Bitfinex Users Face ‘Minor’ Phishing Attack: All You Need to Know

• Bitfinex confirmed in a Nov. 4 statement that its users faced a “minor” phishing attack
• The attack was a result of one of the firm’s customer support agents getting hacked earlier this week.
• It added that “no server, wallet, or database infrastructure was accessed.”
• Meanwhile, the exchange also said that “at no time were customer assets on the platform at risk.”
• On Nov. 5, almost $600,000 in BTC were stolen via a fake Ledger Live app on Microsoft’s app store.

Bitfinex, a cryptocurrency exchange registered in the British Virgin Islands, has released a statement confirming that its users faced a “minor” phishing attack after one of the firm’s customer support agents was hacked earlier this week. The firm confirmed that customers’ funds remain safe and no big damage was witnessed

As per a November 4 statement, Bitfinex said that it had “resolved a minor information security incident, discovered earlier this week,” while adding:

“A small portion of our customer support boards, which held partial, incomplete, and stale information, was accessed by an individual or group through the phishing of a customer support agent who did not have senior permissions and therefore had only limited access to supporting tools and helpdesk tickets.”

Bitfinex also confirmed that none of its s were compromised and users’ funds were safe. It added that “no server, wallet, or database infrastructure was accessed” while confirming that the law enforcement agencies have been notified regarding the incident. The 2012-founded exchange also said that “at no time were customer assets on the platform at risk, nor was password information accessible.”

Crypto exchange Bitfinex suffered a phishing attack that compromised a customer support staff and hackers were able to access some data within its customer support s. Bitfinex said no core s were breached, and user funds were not affected. Bitfinex said it will notify…

— Wu Blockchain (@WuBlockchain) November 5, 2023

Bitfinex said that all of its employees are regularly required to undergo cybersecurity training and that it constantly reviews its security procedures.

“Bitfinex has a very close relationship with law enforcement and will be working with investigation authorities to track down the perpetrator of this minor security incident. We have a strong track record of securing successful convictions against individuals who have attempted to attack our operations in the past,” the exchange further added.

It is also important to note that almost $600,000 in Bitcoin (BTC) were stolen from users who downloaded a fake Ledger Live application on Microsoft’s app store, as per blockchain investigator ZachXBT.

As reported earlier by Bitnation, the crypto exchange has decided to expand operations throughout the globe and secured a new license from El Salvador’s National Digital Asset Commission. The license will allow the exchange to offer a regulatory-compliant platform for companies to issue digital assets like bonds, equities, etc. On the other hand, the firm also expanded its presence in Latin America by launching a peer-to-peer marketplace in Argentina, Colombia, and Venezuela.