Bought TON at Mercuryo, they were sent obviously without a tag to gate.io, now thay don’t show up. Never had a chance to enter any chain, acount details during the purchase process. Both transactions show up at the TON chain explorer, recipient: gate.io. Where are they, obviously on TON chain, but how can I access them now?

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XiaoYivip
· 2023-09-15 00:39
Hello, if you are recharging to the Gate.io platform and have not filled in the Memo/Tag, you need to submit a work order and provide the account ID, complete transfer screenshot, correct Memo/Tag, and hash value in text format. We will verify it. for processing.
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XiaoYivip
· 2023-09-14 20:12
Hello, please provide the hash value and I will check it for you. Or you can contact online customer service to explain the situation and let the customer service staff verify it for you.
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