2025-12-29 02:23:14

A certain compliant exchange has recently made significant progress in a data breach case. Indian law enforcement has arrested the first suspect involved— a former employee who previously worked on the exchange's customer service team. This news was confirmed by the exchange's executives and they especially thanked the Hyderabad police for their assistance in the international investigation.

According to official statements, the exchange maintains a zero-tolerance policy towards internal illegal activities and will continue to cooperate with global law enforcement agencies to hold those involved accountable. There are signs that this is just the beginning of the investigation, and more suspects may emerge in the future.

Looking back at the root of this incident: it originated from a large-scale user information leak exposed in mid-2025. Surprisingly, the hackers did not breach the system through technical means; instead, they bribed employees in the outsourced customer service department in India. With the cooperation of these insiders, a large amount of sensitive user data such as names, emails, and addresses was illegally obtained.

This case once again reminds exchanges and Web3 companies: even the most robust technical defenses can be undermined by human vulnerabilities. Management and oversight of outsourced service teams often become the most overlooked weak points.

View Original

This page may contain third-party content, which is provided for information purposes only (not representations/warranties) and should not be considered as an endorsement of its views by Gate, nor as financial or professional advice. See Disclaimer for details.

9 Likes

Reward
9
4
Repost
Share

Comment

0/400

LiquidatedAgain

· 11h ago

Bro, insiders are always cheaper than hackers... A customer service employee can break through the entire risk control point, which is outrageous. Really, paying money to bribe is much faster than finding vulnerabilities. No matter how strong the technology is, it can't withstand human nature. Another blood lesson, asking is worth a thousand gold to know earlier. No matter how solid the liquidation mechanism is, internal personnel are the ultimate strong hand. This exchange has paid tuition this time. Let's see how many more people will surface later... Outsourcing is truly the biggest breach in collateral rate, no doubt.

View OriginalReply0

NervousFingers

· 11h ago

Internal employees are more terrifying than technical vulnerabilities; money really can solve everything.

View OriginalReply0

BridgeJumper

· 11h ago

It's another insider, this time the Indian customer service. These outsourcing teams should have been checked long ago. --- Basically, it's about money. No matter how strong the defenses are, they can't stop human greed. --- The zero-tolerance policy is loudly proclaimed, but it was only after the incident that the vulnerabilities were discovered. --- Outsourcing, outsourcing, same old tricks. Cheap isn't good quality, everyone. --- They just arrested one, but there are a bunch more waiting. This case is far from over. --- Unbelievable, paying for data is more effective than hacking skills. Now people are getting smarter. --- I just want to know how much that former employee made. Is it worth the jail time? --- Even compliant exchanges can't save the day. It all comes down to integrity, haha.

View OriginalReply0

SigmaValidator

· 11h ago

Damn, has the customer service team been bought out? How can we prevent this? No matter how advanced the technology is, it can't withstand human greed. Human vulnerabilities are indeed the hardest to deal with; outsourcing teams simply can't be controlled. No matter how loudly compliance is shouted, it's useless. We still need to investigate thoroughly with real actions. Now it's good—Indian police have taken action, and there should be more people arrested later. Actually, the key is to improve customer service salaries and loyalty; otherwise, no one can resist temptation. Exchanges should reflect on their HR systems, really. Big companies are now thoroughly investigating internal spies; it seems they've learned their lesson. This kind of internal betrayal operation is even harder to defend against than hacker attacks. Here's the question: is the leaked data still circulating? How will users be compensated afterward? The outsourcing system needs to be changed; this pit is too big.

View OriginalReply0